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Policies

Payment

We accept Credit Card Payment as well as Paypal Payments. Due to California Law, we must charge customers in California Tax.

Shipping

All orders from the United States are shipped within 1 to 3 business days, unless otherwise stated. Some items are made to order or are out of stock, in those cases, we will need to Handmake your item before we are able to ship.

Shipping within the United States is Free via USPS First Class mail for orders over $59 (with the exception of wholesale orders). Shipping can be upgraded to priority or overnight mail, please email us to discuss pricing and availability.

International Shipping is available worldwide. International shipments are $22 flat rate (with the exception of wholesale orders) and will arrive within 6 to 10 business days via USPS Priority International Mail. Shipping can be upgraded to Express International mail, please email us to discuss pricing and availability.

Refunds and Exchanges

Orders within the United States:
You will have 14 days from the date of receipt to return an item that you are unhappy with. You will be refunded the purchase amount less the shipping cost. Customer is responsible for paying for shipping the item back to the Rouelle Office in Los Angeles, California. If you would like to make a return, please email us to get a Return Authorization.

International Orders:
Due to the high cost of international shipping, all International Orders are final sale and non-refundable and are on a case by case basis. Please email us for your specific case.

Issues on the Part of Rouelle:
If you receive a wrong item for your order, or an item that is damage upon arrival, you have up to 5 business days from receipt of order to let us know via email. We will resend your order to you as soon as possible.